I have two albums that aren't in Folder --> Root --> Music, I can play them, where are they?

MP3 players Clip Sport
1

I have two albums that don’t appear anywhere in Folder → Root → Music, I can connect the MP3 player to my computer, and they aren’t there either, but yet they show up in Music → Artists and Music → Albums and I can play them. I’ve looked everywhere and I can’t find them, any ideas why they are not visible or where they might be?

2

Hi @timmn ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask