I can not backup and copy file from my iPhone X to iXpand 3.0

My iXpand works with iphone 6 good. But now I get the new one iPhone X, but my iXpand is not working with iphone X.

Anyone help me? :((

you will need to get a replacement. click the fill form link and follow the directions to request a replacement. You can do it from a computer as well using the link below. 


Thank you so much