Firmware: you can upgrade your firmware in one of two ways. 1) Log onto internet radio, or look at the pictures of the day on Flickr, either of which will activate your WiFi connection. The firmware download should begin in 10-15 minutes, or 2) you can download the Sansa Updater tool from this site, and transfer the firmware upgrade via your PC and USB connection to your Connect.
Video: Download the Sansa Media Converter. When you select video files, the converter will size it for the sceen and put it in the proper format.
Follow yhis link for both: