Help to others thinking about buying one of these.

In case someone is smart enough to read these posts before buying a Sana clip.  Got a brand new one for Christmas and the display is blank.  Get the blue light around the control but blank screen.  Tried the reset several times and what tech services said to do, which was obviously read from the same manual I had, and nothing worked.   After waisting several hours hoping I could get it to work, now get to waste more time returning it.  Seems like a little QC would at least ensure the thing works before shipping???  Any ideas or similar problems before I return it?

Unhappy customer.  

With any product on any line there are duds. Players that for whatever reason dont work, I got a new LCD TV for Christmas that didnt work and it was made by one of the industry leaders. If you can return it for a new one do that, because you will probably have better luck. These things have thousands of tiny pieces inside that make it work and if even 1 is not right then the thing wont work. If the store you got it from wont give you a new one you can call Sandisk about an RMA, they will replace it for you.

These players are made on an assembly line in China. There is a blind guy who works for QC at .50/day and he assures that all screens are working - he hasn’t seen a failure yet!

14124all wrote:

These players are made on an assembly line in China. There is a blind guy who works for QC at .50/day and he assures that all screens are working - he hasn’t seen a failure yet!

And the deaf guy (or shall I say ‘hearing-impaired’?) is on the next station checking the sound quality and that both channels are working . . . wonder if he knows about the ‘shoving the earphone plug in a little further’ trick?

Not sure if the Chinese quips are appropriate. At one time same thing was said of Japanese. The surprise is that so few problems are experienced in highly complex products sold at such low prices. The best one can do is purchase from outlets that will exchange or refund within a trial period. After that, try to stay with brands with decent support policies. I just bought a Dell laptop. Could have got an Acer at less cost but was advised their support policy left something to be desired. Of course I will never know if that is true, but I’m very happy with the Dell.

1.  Leave the Clip connected to your computer overnight and let it charge.  Make sure your computer is on, or that you are using a “live” USB port.

2.  Try to reset the Clip again (with the Clip off, hold the on switch uppermost for 15-20 seconds).

If none of this works to get the display to display, exchange the Clip for another one.