HELP!! I can't file my excel file after transfer to the USB Vault

[giovanna_12]

Can someone help!

I’m a new user. I tried to cut and paste an excel file into My vault but all I see now is .db file, .dll, file, and I don’t know how to retrieve my file back. (and I did not keep a copy of this file…)

Does anyone know?

[ed_p]

Have you tried opening the vault and looking inside?

[kuerten]

Also try to remove secure access on the flash drive. 

http://kb.sandisk.com/app/answers/detail/a_id/5854/~/removing-secureaccess-on-a-flash-drive

Good luck. 

[tapeworm]

kuerten wrote:

Also try to remove secure access on the flash drive. 

 

Why?

[ed_p]

“Also try to remove secure access on the flash drive.”

Of course if the file you want/need is in the SecureAccess vault and you delete the vault’s files you can kiss your file good bye.