Got a 16 gb switch drive with secure access, and apparently stored files successfully in the vault. Some of them show in a window that looks like a table of content. When I right click on a file I want to recover, and then click on open, or recover, or copy, or try to drag it to an open page, a busy little circle looks like something is happening, but I cannot then find the file anywhere but the table of contents list. The files were written in Word Perfect. What am I doing wrong?
Hopefully, this thread would help you out.
Thanks I will try that, but I thought I had the vault open when I tried the recovery.
Autorun didn’t open my vault, but the secure access program did. I learned to drag a file from the table of contents to an unencrypted space on the flash drive’s page, but could not find a program that would read it. Apparently I need some way to unencrypted it after moving it. I was not successful in moving it off the flash drive.
I had a similar problem and couldn’t get to the bottom of it. I emailed customer service and they asked me for screenshots and info which I was hesitant to supply as it is work data on the stick.
Randomly I just tried something today and it worked so I had to tell the internet!
Log into your vault as normal and click once to select the folders you wish to download/decrypt. Then click the File drop down menu and select “Save File(s) to”
That’s how you decrypt them! Finally!
Tbanks for the tip, I’ll give it a try next time I try to use it. In frustration I simply stopped trying and used another drive.
how to get photos out of sandiskcruzor guide 8gb
Dear member of SanDisk Community, welcome.
Friend, see if this helps you: http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/Cruzer-Force-USB-Flash-drive/m-p/331213#M9550
Luck, and then you tell us, what happened, please.
Regards, Alfred. (Google translated)
Did you get it sorted?
THANK YOU, martin87!! I can’t believe how easy this was after all the frustration I went through trying to figure it out!! Kudos!
@martin87. Thanks for your suggestion. Did exactly how you described and it worked.
i’m having the same problem now. however mine says ‘‘encrypted files doesnt exist’’ when i try to " Save File(s) to". the properties clearly states that my files are still there however cannot transfer anything out.
when I “save files to” extraction shows 0 bytes…it doesn’t work for me…any ideas…please help
Pleae tell me How? I click once to folder then the drop down menu on same page withen the vault? but when I do that it says slect a file to Encrypt but I was trying to Dycrypt or copy to my PC so Where on drop down menu? Not in same flash drive right ?
Hi, are you still interested in recovering your data or you got rid of your Vault and/or USB Stick?
I can help you save it if you are still interested in recovering your data.
Hello, can u help me recover data from an sandisc USB stick? The data is in the vault and i vant get it out of the vault? Please help me
Have you signed onto the SecureAccess app?