I have a SanDisk that I started loading files onto back in 2012, and they are encrypted with SanDisk Secure Access V1. Somehow the Secure Access file got deleted from the disk. I then dragged the encrypted folder with the files to my desktop, it said “copying 3 gig,” took a few minutes, and all I can find is a folder on my desktop labled “My Vaults” with nothing in it. Any help would be most appreciated
in that case i would not mess around the vault since the files are encrypted and if they get corrupted there will be no way to recover them.
i suggest contacting the support of sandisk so they can send you the link to the version 1 of the software to try recover the vault
here is the link to send your question
Thank for the help. I contacted them, though now it’s a slightly different problem.
The drive in question is a Cruzer Edge 4GB. I have another which has Secure Access v1 on it, so I copied that and put it on the first drive.
Now, I can see my files again, but for some reason I can’t open them. If I click on a Word doc, for example, nothing happens.
Word can not access files within the vault. Same restriction with other apps. Use SecureAccess to write the file to a writable media, hard drive or USB drive outside of the vault, then use Word to access the file.
I appreciate the help, Ed. However, on my other cruzer, when I click a word file, opens. I’m going to try your advice on the other drive. Right now I’m on a libarary computer, and it won’t even recognize the drive I’m having issues with. The other one works fine.