Okay, I am trying to run the firmware updates.  I have downloaded them and try to run them.  The problem is with my MP3 player.  When I put in MSC and turn it off it automatically goes back to MTP.  I have tried locking it putting it in MSC, locking it then taking the battery out.  NOTHING is working!!! What do I do to keep it in MSC so I can do the updates?  And I still don’t know if these updates will enable me to put songs on .  My daughter broke the disk right after we bought it so I don’t know how to get the songs on. Thanks for any help!

if the disk is broken, you can still get the users manual on the sandisk website. You should be able to drag and drop your music on the player.

Watch the videos HERE.