My father-in-law gave me this 8gb Fuze for my birthday in April. Amazon FINALLY shipped it last week! Today, I noticed the songs were playing out of sync with the list…the title showing in now playing did not match the song actually playing.
I reformated and loaded a couple cd’s back onto the Fuze. I unplugged it, it refreshed the database, then went dark.
I’ve held the on/off key on for up to 20 seconds with no results.
Is this thing dead??
How this was resolved…
Called Sansa Tech Support expecting to wait for 1/2 hour before getting through. It took 3 minutes, tops!
Tech guy walked me through the soft reset - i.e. hold the power button in the on position for 30 seconds. This did not resurrect the player.
He then had me do a hard reset, which I hadn’t seen posted anywhere…
Place the power switch in the “Hold” position. Press and hold the “Left” arrow key on the scroll wheel and, while continuing to hold the Left button down, plug the sync cord into the player.
The player powered back up in about 3 seconds!
Now I get to reload everything and hope it doesn’t head south again…whooo hooo!
Thank you Sansa Tech Support!
Message Edited by Geewiz on 06-24-2008 06:42 PM