I’ve had my Fuze for over 6 months and it was working fine until around Thanksgiving. I have contacted Technical support via e-mail 3 times with little help. The last e-mail was sent two weeks ago with no reply. I’m getting very frustrated at this point.
My problem: I was making my bed one day and the player suddenly turned itself off. When I tried to turn it back on, it wouldn’t do so right away and took over an hour to respond. The next time I tried to play it, it turned itself off for no reason again. I’ve had it in a protective sleeve so I didn’t notice until today that it was also seems to be overheating when it does this.
I have formatted it numerous times and reinstalled the firmware. Nothing seems to work. I think it might be reacting to static electricity but this doesn’t seem normal for a mp3 player that people carry around it their pockets. Does anyone have a suggestion of something I should try? If not, I’m going to try to exchange it for a new one. It’s to the point where I can only listen to between 5 and 10 songs before it shuts itself down, even with the timer set at an hour. Thanks.