Formatted hard drive while usb was inserted

Internal SSD Ultra® 3D SSD
1

I Formatted hard drive & reset to factory settings while usb was inserted.
Now my secure access password doesn’t work.
I see my files still on the usb but can’t access them.

1 Like
2

Hi @Tadams ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

3

Any update?

6

To regain access to your files, reinstall the SanDisk SecureAccess software from the SanDisk website and use your original password. Check for any backup vault files that might be available. If that doesn’t work, try using file recovery software to recover the files.

7

Try resetting the password through the software, or use data recovery software like Stellar Data Recovery, Undelete or Easeus to recover your files. Test the USB on another computer to see if it works. If needed, reinstall Secure Access software and try again. If nothing works, contact WD support for help.