Dear Sansa,

I hope you read this and consider the following:

The new e200 v1 firmware is terrible,we want a new one.

The “new” firmware is almost a year old, and word is, there won’t be any more updates.

If you’re referring to the latest .24 version that was released a year ago (as gwk1967 pointed out); yes, some people had/have issues with it. I don’t know as I’d call it ‘terrrible’ though. You can always revert back to the .18 release as others have done. It is trouble-free.

And no, there won’t be any more, so you might as well get used to it.