Firmware upgrade

I could not get the mp3 player to pair with my new Bluetooth Speaker so i downloaded the update (1.04?) and i got a download error ( can’t be downloaded securely) but there was a file left in the download directory…so i copied it over to the root of the MP3 and it indicated the update was successful. now the player is completely hosed up …nothing on the screen just a blank grey screen…no menus or anyway to do anything.

Hi @ddec1123,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:


I have got this all taken care of through Western Digital…the broken unit has been returned with an assigned RMA