I just got my Sandisk this morning and I’ve wasted my entire day trying to get it started.
I followed every procedure to the letter in setting it up. When I installed my Firmware Updater and tried to run an update, it told me that no internet connection existed! This is obviously false, as my post here testifies. I called technical support, who tried to tell me it was my anti-virus (Norton) program that was preventing the connection. Knowing this to be ridiculous, just to humor them, I even disabled my entire Norton System, dropped my firewall, lowered every security setting, did everything but strip to my boxers, and it still cannot connect.
Tech support was useless on this matter. They acted like they had never heard of this problem before, and I am the only guy on this planet running Windows XP on an HP computer. Their solution? One tech tried to talk me into just being satisfied with the firmware version that came on it. After I explained to him the many reasons that this would never happen, he suggested I go to someone else’s house and try it on their computer!!! Yes, that’s right. I was told to either “live with it” or hijack someone else’s computer every time I wanted to check for an upgrade.
I’ve tried running the program from the site, downloading it to my computer and running it as an .exe, and I’ve uninstalled and reinstalled it about a dozen times, and I fear I am wearing out my computer by re-booting it about 4 dozen times trying to get this cheap little piece of equipment to work. I’ve explained my problem to so many techs, I’m afraid that if I explain this one more time, my brain will burst into flames and scorch my really nifty haircut.
I am on a cable connection, btw. The only help I’ve received from Sansa is an email directing me to this forum. Oh, they did tell me to “have a nice day.”
So… what should I do? At this point, the only option I see is returning it for an iPod Nano. Is there any way to “tell” the updater that I’m on cable broadband?