Bought an extreme +128 GB memory card from Best Buy a month ago so I’d have it ready for graduation. I tried to load it into my Sony Cyber-shot digital camera and it would not load it kept on saying insert memory card over and over again, so unfortunately, I was unable to take pictures at my grandchildren‘s graduation and Best Buy would not trade or give me a refund. They told me to contact you the manufacturer because I had bought this card a month ago, wanting to be ready for this June graduations I am very upset. I’ve always trusted your memory cards.
Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | Sandisk)
Try these.
- The camera doesn't recognize the memory card | Sony USA
- Learn How to Resolve a Memory Card Not Detected or Insert Memory Card Message on a Camera, Drone, or Host Device | Sandisk
Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | Sandisk)
Firstly, try some basic troubleshooting yourself:
- Reinsert the card into your Sony Cyber-shot camera.
- Format the card using a computer (if it is recognized by computer).
SanDisk offers limited lifetime or multi-year warranties. Check those & prepare for Replacement.
You can file a warranty claim at: Support for Western Digital Hard Drives | Western Digital
That’s Western Digital Hard Drive Support.
Here’s SanDisk Flash Support Get Support for Your SSDs and Flash Products | Sandisk
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