Bought an extreme +128 GB memory card from Best Buy a month ago so I’d have it ready for graduation. I tried to load it into my Sony Cyber-shot digital camera and it would not load it kept on saying insert memory card over and over again, so unfortunately, I was unable to take pictures at my grandchildren‘s graduation and Best Buy would not trade or give me a refund. They told me to contact you the manufacturer because I had bought this card a month ago, wanting to be ready for this June graduations I am very upset. I’ve always trusted your memory cards.
Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | Sandisk)
Try these.
- The camera doesn't recognize the memory card | Sony USA
- Learn How to Resolve a Memory Card Not Detected or Insert Memory Card Message on a Camera, Drone, or Host Device | Sandisk
Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | Sandisk)
Firstly, try some basic troubleshooting yourself:
- Reinsert the card into your Sony Cyber-shot camera.
- Format the card using a computer (if it is recognized by computer).
SanDisk offers limited lifetime or multi-year warranties. Check those & prepare for Replacement.
You can file a warranty claim at: Support for Western Digital Hard Drives | Western Digital
That’s Western Digital Hard Drive Support.
Here’s SanDisk Flash Support Get Support for Your SSDs and Flash Products | Sandisk
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64GB and larger memory cards use exFAT by the SD standard all the way up past 4TB
Check that the card is formatted properly
Sorry to hear about your experience. Some Sony Cyber-shot models don’t support exFAT or specific high-capacity cards unless they’re formatted correctly. First, check if the card is recognized by your computer. If yes, format it to FAT32 or exFAT using the computer and try again in the camera.
If the card still doesn’t work, it may not be compatible with your camera model or could be faulty. Since Best Buy won’t help, you should file a warranty claim with SanDisk—they do replace genuine faulty cards,
I have run across some Sony cameras that could not use larger capacity cards. Suggests that the firmware needs updating.
