Hi all, my daughter got a Sansa Clip on Xmas Eve. Tried to copy music files (mp3) to the disk. However I got an error message, “cannot copy (“file”) - The device has either stopped responding or has been disconnected”. Says “Connected” in the display, and I am able to locate the Sandisk on My Computer (XP).
What could be the problem?
On another board (see link below) I read that they formatted the drive and everything works. Should that be necessary?
Formatting the player is a good idea, however it will delete whatever files are stored on the player. Use the player’s menu to format it. Do you reboot your pc often enough? Some people leave their pc on all the time, and if you don’t reboot it often enough, Windows can start misbehaving. I usually reboot my pc at least once a day. Did you charge player for a long enough time before you started transferring files to it? If you disconnect the player then reconnect it, does the player show it is charging? If so, let it charge for a long while before trying to add files to it.
However I will try and charge the Sansa Clip a little longer and see if it helps.
About formatting, yes, it will delete all files, including (I suppose) the FM Player! And I guess I cannot re-install the FM Player once the Sansa Clip is formatted (?).
I had the same problem with a USB memory stick, and a friend of mine had the same problem with a mobile (cell) phone…
It is best to format the player via the player menu. If you can’t, then you can connect in MSC mode(push the power button down to locked, then hold the center button while connecting the player). Use the command prompt
Format [driveletter]: /FS:FAT32 /A:32K
“And once formatted, how do you play the music files (since the original files are all gone)??”
You copy them again from your pc. You should have copies of the files on your pc, and also backup copies on DVD disks. If you don’t have backup copies of the mp3 or wma files, then use the original music CDs to make
