Did your player have a screen foil when new?


I’ve bought and returned one player and have now received a second, and both have scratched screens. Neither had a protective film like those I’ve seen on YouTube unboxing videos. I could see that the second one was scratched before I opened the box. The plastic part containing the player has matching marks over the screen.

Thanks for any help,

Hi @Jos1,

Please contact the SD Technical Support team for the best assistance and troubleshooting: