Dead Sansa Clip

I have been a very happy owner of a Sansa Clip for over a year. A couple of problems I had (my problem, not a Sansa problem) were quickly answered in this forum. So, a few months ago, I recommended the clip to a friend. It has worked fine for her till last week, when it went dead.  It won’t turn on, it will not come to life when plugged into the computer by USB connection.  I have tried the reset function, and it will still not turn on.  It has not been dropped, or sat on, or dunked in water.

If under one year old (two in EU), the device is still under warranty.  If it won’t power up, try plugging the USB cable in to power the device, and perform a soft reset with the Clip still plugged in.

Slide the power switch to the ON position, and hold it there for 20 seconds or so, then try powering up again.

Bob  :wink:

I have been a Sansa CLip user for a year and a half and have recommended them.  Mine went dead sometime after my last Gym session last week.  When I plugged it in to charge nothing;  I used some canned air and a hearing aid brush to clean out the USB port still nothing.  Doing the 20 second reset with the USB plugged in did nothing;  however doing the 20 second reset with the USB unplugged woke it up !  Horray  Eureka …  This little unit gets banged around pretty good in my gym bag;  I do have one of those silicon rubber soft cases and that has probably saved it from sweat and drops to the floor.   Like many I had to understand that the charge is meant to do a full discharge and recharge not a “top it off charge”  Once I got thru that minor issue I was good to go and go and go

I have had the dead clip plugged in all day, and it doesn’t seem to want to revive. I have tried the reset several times. I’ll keep feeling for a pulse, but I’ve told my friend to start looking for her sales slip.  What’s the best place to send it for warranty service?

Ah, that’s the easy part, just roll your mouse a few inches to the SanDisk logo in the upper left, then go to Support.

Give them a call at 1-866-SanDisk (1-866-726-3475) and they’ll take care of you. 

Bob  :smileyvery-happy:

Let me say first of all that I am so impressed at the immediate responsiveness of the Sansa forum. The quick feedback is great. I am really a big fan of the Sansa Clip which I think is the best, most versatile value in mp3 players.  And, I really boast about it on the tech blog I’ve started:  http://techtoysforeveryman.blogspot.com/2010/02/sansa-clip-small-wonder.html

Now I am recommending it to friends, and my first friend that bought it, has just found after a few months that it has died. I’d like to prove to her that Sansa will take care of it, but, alas, she cannot find her sales slip.  Is there a chance that I can call the help number and be her advocate?

BillPhillips wrote:

Now I am recommending it to friends, and my first friend that bought it, has just found after a few months that it has died. I’d like to prove to her that Sansa will take care of it, but, alas, she cannot find her sales slip.  Is there a chance that I can call the help number and be her advocate?

 

I would advise her to call directly, rather than you ‘muddying the waters’. That way she can see 1st-hand the awesome customer service & support SanDisk provides to its customers. The fact that the sales receipt is MIA will not change the response given no matter who initiates the call.

If, by any chance, your friend has a Clip+ and not an original Clip, the sales slip should not be necessary, as the Clip+ has only been out 7 months.