Clipsport mp3 frozen after recharge. Will not turn off. No controls respond. DIY or send it in?

That’s pretty much it. First time here. If I need to word differently, or include more info, please tell me.

Hi @rubybegonia,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask