I have a 2GB Clip that is several months old. Perfect performance until yesterday.
All of a sudden, the Clip’s display brightness is about 40%; but the control is set at full (100%). The display will only come on when hooked up to the computer or to a wall wart power supply. When it is on battery power, the display will not light up at all; though music lyrics will play, it is sporadic.
I tried to update the firmware manually (drag & drop) into the Clip but I can not do that. The Clip won’t allow it. The Clip has .29 version of firmware on it already.
Do I just contact Sansa Support or what?