Can't scroll on new 4gig fuze

the up and down portions of the ring have no effect. Options (Music, FM etc.) appear at random. If I select music, I can’t scroll down the list on the next screen. I’m stuck on Play All. I’ve downloaded the latest firmware.

A dud?

Have you tried rotating the ring, or just clicking on the edges? (sorry if that seems like a stupid question, but it’s happened before)

Well how bout that! Be nice if they mentioned that in the “instructions”. My old Sansa player just had the square control, so I’m used to clicking up and down. Thanks!