Hmmm trying to figure out this board. Am I seeing things right, that you cannot reply to individuals, your reply will only become the last response? And if that is true then:
To tapeworm, thanks for the insight, I think you are right
To neutron bob and JK98 - I have tried both of those things and neither has worked. Thanks for trying to help, I do appreciate it.
You can send a PM (private message) to an individual by clicking on the ‘envelope’ icon in the upper RH of any page here. Otherwise, you are replying to the on-going thread in the public forum for everyone to see.
You usually get quicker response from SanDisk if you call them though, rather than e-mailing. People have had varying results with e-mail running the gamut from instant response to totally ignoring them!
Keep on 'em, whichever way you go. We have heard horror stories of people ‘falling through the customer-service cracks’ and it taking weeks and sometimes months to get a replacement.