cant get 32gb cruzer to work on my smart tv

Hello I recently purchased some 32gb sandisk cruzer flash drives and I cant get them to work with my smart tv. I tried to drag and drop some video files into the flash drive but when I try to open them on my smart tv it wont recognize the files. I can load these  files on a different brand of flash drive and my smart tv will recognize and play them. Does this have anything to do with the format of the sandisk drive or that this drive is password protected and you are putting the files in the sandisk vault part of the flash drive. Can anybody tell me what I have to do to get these flashdrives to work for me.? Any information would be appreciated.thanks Jeff W.

Does this have anything to do with the format of the sandisk drive

No.

or that this drive is password protected and you are putting the files in the sandisk vault part of the flash drive.

Yes.

Can anybody tell me what I have to do to get these flashdrives to work for me.?

Don’t put your movies in the vault.   Use Windows Explorer and put them NEXT to the vault just like you would with other flash drives.  Not everything needs to be password protected.

You shouldn’t be putting them into the vault. Use it as any other drive (without a security vault) and it should work fine. If necessary, and if you don’t intend on using the security feature for anything in the future, you can simply delete those security files & vault.

Hi,
Come across this problem a fair bit, I am not a tech guy just a general user. I have had a lot of problems using sandisk cruzers as flash drives for TVs they just don’t work. My other san disks work fine in high end cameras etc but i think you get what you pay for. Bought a brand new LG 55 OLED and my toshiba stick worked fine but sandisk cruzer doesn’t sux, Happy to discuss

7 yr old thread. Interesting.

What format the usb drive? FAT32, exFAT? USB drive bought new or used? You format the drive before using it? You using the SanDisk SecureAccess app?