Can't download podcasts into my Fuze

I have looked for this problem on these forums and found one or two entries but neither seemed resolved, so I do hope somebody can help.

I record podcasts off the web and have happily dragged and dropped them into my Fuze.

I hadn’t used it for some time and now when I try to drag and drop the same kind of podcasts I get this message come up:

“this file cannot be imported, please install the correct codec first.  if the files can playback on your computer, probably SMC does not support this format, or the file is corrupted.”

I have downloaded and installed whole packs of codecs from sites suggested on this forum but the problem remains.

I can’t understand how it worked fine and now suddenly doesn’t!

I am absolutely desperate about this because this is the sole reason I bought the Fuze.

Why the heck it can’t tell me what codec is needed and why it suddenly decided it wanted one, heaven only knows!

I am a non-techie so please be gentle with me. Thanks in advance - huge reward for anybody who can help!!

I hadn’t used it for some time and now when I try to drag and drop the same kind of podcasts I get this message come up: “this file cannot be imported, please install the correct codec first. if the files can playback on your computer, probably SMC does not support this format, or the file is corrupted.”

It sounds like these are video podcasts. The podcasts you downloaded in the past were probably audio podcasts. Video on the Fuze is not simple, and requires conversion before it can be playable on the player.

If websites start having video podcasts, imo they should also have the same podcasts available as audio podcasts.

This is confusing but I am actually Skysurfer replying to this but the software refused to acknowledge my username and password even though it was correct and I asked for confirmation of it to be correct!

So I had to sign in under a new username and password… That’s got that prob out of the way…

Thanks JK38 for responding. Unfortunately your hunch about them being video podcasts. They are not - they are definitely audio. They are on the US Coast to Coast radio website which I have been using for ages.

I have also tried dragging and dropping simple mp3 songs from the computer to the Fuze and exactly the same message comes up.

In another forum answer to a similar problem somebody suggested this ‘revert back’ computer system to return to the time when it did work but frankly this would give me more problems because it was many weeks ago when it last worked and I have changed so much on my PC that I can’t face the complications that would entail.

I am sure somebody on here has faced this same difficulty.

I have also tried downloading updates to the Fuze but it simply hangs there for hours in the Updating mode…

I am so frustrated by this so I would be so grateful if somebody can help…I live in hopes…

Perhaps you should uninstall SMC from your PC?

chimpo wrote: … They are on the US Coast to Coast radio website which I have been using for ages…

If you’ll mention a couple of the episodes that are giving you trouble, I’ll try downloading them and see if they work OK for me.

Hmmm. I just looked at the Coast to Coast website and they require a subscription to download, so I’ll have to withdraw my offer.

I did notice that they have the episodes available in several formats including “Real”! :dizzy_face:  (Earth to George please advance into the 21th century now!).

Anyway, are you sure you downloaded an mp3 and not one of the other formats they have available?

knifethemac wrote:


chimpo wrote: … They are on the US Coast to Coast radio website which I have been using for ages…


If you’ll mention a couple of the episodes that are giving you trouble, I’ll try downloading them and see if they work OK for me.

Try putting your player in MTP Mode and using some software to add them. I work for a Coast 2 Coast affiliate station and I seem to remember an Email talking about how C2C was going to be changing the way they podcast and that they might be problematic for the affiliates who use podcasts for re-airs of the show because of DRM restrictions.  So I would try using some software to add it and see if the license transfers.

 Please note I see lots of emails about things like this from a lot of different programs, so I may be confusing C2C with something else.  

On a side note I actually got to Meet Art and George once. Both were really cool. Despite working the show for about a year before meeting them I wasnt a fan until I did. Also UFO Phil has a lot of his submissions to the show(Music) available for free from his website. 

Message Edited by Conversionbox on 02-28-2010 04:12 PM

Hi Guys - Thanks loads for replies.

Conversionbox wrote “Try putting your player in MTP Mode and using some software to add them”

I have to be honest, I have no idea what MTP means or how to do it.

But I think it’s very unlikely my problem is to do with any C2C change because absolutely nothing in my Recordings will download without that error message - even simple song mp3 audio files and other podcasts I have from other sources.

Really interesting that you meeting Art and George. I’m in the UK but have been involved with UFOs and weird stuff all my life. I am now 68 - that’s why I am technology paranoid!

I record all the shows - yes I do pay for them but it’s very cheap over a year - and then transfer them to disc or - when it works - load some onto my Fuze when I go walking.

Thanks for the offer somebody to check out my podcasts - no you won’t get in without a subscription but I really think it’s not a problem with the site because the error is not just for C2C podcasts.

Somebody suggested ditching Sansa software and then reloading it which I think is worth trying.

Trouble is I can’t find the instruction booklet…

Could somebody just walk me through how I can get rid of Sansa and then reload it again?

I have made three screenprints of the error notice and my recordings files but can’t quite figure how to include them - I’m such a dummy! 

Go to the Firmware download thread and then follow the instructions to manually install the Firmware. Try reapplying the firmware. Also go to Settings>System Settings>USB Mode> MSC> Press the Center Button and then retry loading.

Sorry Conversionbox - I may have jumped the gun

I have now uninstalled Sansa I hope by going to

Start > Programs > Sandisk > Sansa Updater > Uninstall

I ran the Uninstaller and the programs are gone now.

Now how do I reinstall? Presumably just plug in and it will be self evident?

Then if I can do it, do I then follow your instructions re Firmware download?

I’ll wait this time for some instructions before doing anything

Thanks again

chimpo wrote:

Sorry Conversionbox - I may have jumped the gun

I have now uninstalled Sansa I hope by going to

Start > Programs > Sandisk > Sansa Updater > Uninstall

I ran the Uninstaller and the programs are gone now.

Now how do I reinstall? Presumably just plug in and it will be self evident?

Then if I can do it, do I then follow your instructions re Firmware download?

I’ll wait this time for some instructions before doing anything

Thanks again

You dont need the updater. Forget about it for now. Its far easier not to deal with it until you get your player working. There is no Plug-in there for adding audio.

Go ahead and go and do the manual firmware reinstall and then change the USB Mode like I said and try again. 

SMC is used to convert videos & pictures to work on the Fuze. I don’t think it does podcasts, which are by and large audio files. Perhaps you’ve used another software previously.

Hopefully, Conversionbox’s suggestion will work for you. If not, here’s a fairly bullet-proof way to get podcasts onto the Fuze. It will require formatting the Fuze, which will erase all media files on it including podcasts. If this is OK, then continue:

. Press ‘Home’ key on Fuze: Select Settings | System Settings | USB Mode | MSC.

. Press ‘Home’ key on Fuze: Select Settings | System Settings | Format | Yes.

. Connect the Fuze to the PC. Open Windows Explorer. You should see a SANSA FUZE entry with a drive letter following. Click on it to see its contents. There should be a PODCASTS folder.

. Open another Windows Explorer window and navigate to your podcast folder on the PC. To transfer podcasts, drag the desired files from the PC folder to the Fuze’s PODCAST folder, and drop them there. For faster transfer, you can select multiple files with use of the Ctrl or Shift key, before drag & drop.

. Wait until the files have finished copying. Ascertain that the copied files are in the SANSA FUZE’s PODCAST folder. Disconnect from the PC.

. Wait for the Fuze to finish refreshing its database. Select Music | Podcasts, and the podcasts should show up there.

Message Edited by TomJensen on 02-28-2010 03:09 PM

PS  As an aside Kyle - I see you come from Toledo, Ohio - a place I have only heard of from a song by John Denver who says it’s the most boring place on earth - he spent a week there one day!. Is it really that bad?

Here are the lyrics

Saturday night in Toledo, Ohio, is like being nowhere at all
All through the day how the hours rush by
You sit in the park and you watch the grass die

Ah, but after the sunset, the dusk and the twilight
When shadows of night start to fall
They roll back the sidewalks precisely at ten
And people who live there are not seen again

Just two lonely truckers from Great Falls, Montana
And a salesman from places unknown - ces unknown
All huddled together in downtown Toledo
To spend their big night all alone

You ask how I know of Toledo, Ohio
Well I spent a week there one day
They’ve got entertainment to dazzle your eyes
Go visit the bakery and watch the buns rise

Ah, but let’s not forget that the folks of Toledo
Unselfishly gave us the scales
No springs, honest weight, that’s the promise they made
So smile and be thankful next time you get weighed

And live and let live
Let this be our motto
Let’s let the sleeping dogs lie - ping dogs lie

And here’s to the dogs of Toledo, Ohio
Ladies, we bid you goodbye

Words and music by Randy Sparkes

Hi Guys

I am sorry but I am totally confused.

I uninstalled - I thought - the whole Fuze thing and then plugged it in expecting to install it again.

But when I plug it on the Fuse black panel comes up as usual with Sansa at the top with the white space rectangle with ‘import items’ in the center - the panel I usually drag mp3s into.

So I think how is this possible when I thought I uninstalled everything?

Anyway I open my Recordings and try dragging across an item and still the dreaded error notice comes up which I mentioned at the start of this thread.

But here’s a strange thing. At the top of that panel I mentioned is a tab called Add Media files which I presume is an alternative to drop and drag.

So I push the tab and find my Recordings file and click on the files I know are full of mp3s. But absolutely nothing shows up as if they are empty. I look at the bottom drop down menu and make sure it says ‘media files (all types)’ but obviously it is not including mp3 files because nothing shows up.

Does any of this make any sense or give anyone any clues as to what’s happening here please?

Does this board not make it possible for me to display to anyone some screenshots of what’s happening?

Or can I send them to somebody’s email address? Thanks and sorry to be such a pain.

Message Edited by TomJensen on 05-03-2010 06:04 PM

Thanks for your reply Tom but is anyone actually reading what I am writing.

It’s NOT a problem with Coast to Coast because as I have said several times the Fuze won’t load ANY mp3s regardless of their source.

I have checked the link you give but that doesn’t help.

I know that the files I download are in simple mp3 format because I can transfer them to disc using Nero.

I think I have already uninstalled Sansa Updater as you suggest and I have just uninstalled SMC as you suggest.

Now when I plug in the Fuze it makes that connection sound but no Fuse panel appears at all for me to drag anything into!

So please how do I proceed from here.

Has anybody any ideas re my earlier letter which made the point that the Fuze doesn’t seem to be recognising mp3s at all on the drop down menu.

Many thanks

I would respectfully suggest the same, that you read that has been written by others.

Again, you do not need programs or applications, from Sansa or any place else, to add mp3s to your Fuze (assuming that it is working properly). Open two Windows Explorers windows, one pointed to the Fuze’s PODCAST folder, and the other pointed to your podcast folder on your PC, then drag&drop from the PC folder to the Fuze folder.

All of errors you cited stem from using whatever apps you’re using (which I have no idea of). Stop using them and try drag&drop with Windows Explorer.

Message Edited by TomJensen on 05-03-2010 06:04 PM

THANK YOU SO MUCH TOM!

I have done just as you suggest here and IT WORKED!!

I can’t quite believe it.

It’s a different system to using the Fuze software with the white panel that seemed to work before, but who cares as long as I have found a way to do it.

Presumably if I need to load the Fuze with music mp3s then I just drag them into the music folder etc?

I am very grateful to you and everybody else who has tried to understand my non-techie ramblings.

A BIG THANKS FROM THE UK.

Dave

Message Edited by TomJensen on 05-03-2010 06:04 PM