Cannot Open the file from the private Vault

I transferred some file in general folder from usb to the computer today. After I transferred the file, all the file in Private Vault are disappear from IXPand Drive app. I have checked from computer the file is still exist but I cannot access the file even use private access. How can I get back and open the file, please help, thanks

Hi @Dicksonlai ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: