I transferred some file in general folder from usb to the computer today. After I transferred the file, all the file in Private Vault are disappear from IXPand Drive app. I have checked from computer the file is still exist but I cannot access the file even use private access. How can I get back and open the file, please help, thanks
Hi @Dicksonlai ,
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask
