Can`t connect device to my computer!

When i connect my device to the computer the player just dies. And when I take it off from the computer it works again.

I have tried to format the whole thing, but still it dosent work…

appolgies for my english

/ Fredrik

dies? As it in it does not turn on? Nothing on the screen? same on different computers? using the same cable it came with?

SanDisk has support in a bunch of other languages too, just so you know.

Charge with AC charger at least 20 minutes then try again.

Does it function normally when not connected to PC?