Bug Report: SanDisk Dashboard Reports Poor Condition for SanDisk Extreme PRO USB 3.2 Flash Drive?

USB Flash Drives Extreme Drives
1

Issue:

The SanDisk Dashboard reports the SanDisk Extreme PRO® USB 3.2 Flash Drive (SDCZ880-128G-G46) as being in poor condition. I assume this might be due to faulty SMART reporting? This issue has been discussed before, but since SanDisk Dashboard is the official and most trusted software for SanDisk devices, it should handle this situation correctly and not report misleading health data.

SanDisk Dashboard
SanDisk Dashboard1360×780 90.6 KB

HWiNFO
HWiNFO690×312 74.2 KB

Expected Result:

The SanDisk Dashboard should:

  • Correctly recognize the lack of SMART support for Temperature (C2) and Spare Blocks Remaining/Remaining Life (E8).
  • Not report the Flash Drive as a pSSD.

Suggested Fix:

  • Update SanDisk Dashboard to handle devices without SMART support more accurately and avoid misleading health status reports.
2

@morcjul The SanDisk Dashboard does not support USB Flash drives.

3

Thank you for providing the link and image of the supported devices. Understood now — it’s the SanDisk SSD-only Dashboard. Perhaps a brief in-app disclaimer could offer more clarity, as the supported devices webpage is not localized and redirects when changing the language, so it’s not available in many countries. Apologies for the oversight on my part.

4

To check if your USB flash drive is healthy or need immediate backup and replacement, you may on a Windows computer, follow the steps below:

1. Search for “CMD” in the Start Menu at the bottom of your desktop and open Command Prompt (right-click → Run as administrator).

2. When the Command Prompt window opens, type wmic diskdrive get status and press Enter. If you see the result is OK, your USB flash drive is in good health. If the result is “Pred Fail”, your hard drive has a predicted failure and needs replacement.

(In case you want to learn more tips: How to Perform SSD Health Check )

5

Thanks for jumping in! Since WMIC is deprecated, I think Get-PhysicalDisk is preferred.