When I connect the Sansa Connect to the base station; none of the remote funtions work, and the volume is all the way up(automatically) and cannot be turned down.
There is a notice that a special Firmware is needed. It gives the URL and instructions.
I downloaded and installed the SansaUpdaterInstall.exe and then connected my Sansa Connect, it recognized the player and stated that no upgrades were needed.
I called tech and they said there is no special firmware, only the latest firmware for the Sansa Connect. They also said I should buy a new battery for this NEW base station.
Has anyone else had this problem, and is there a firmware that I need?
My Firmware is 126.96.36.199239
BTW I tried device recovery and it didn’t work.