Most of these posts are so old and with technology being as it is…always changing, I am not finding a way to solve my problem. I have the Sansa 8.0 vs1 e280. I have downloaded the firmware suggested for this particular device. The software I have downloaded is the Sansa Updater 1.211. I have no idea if it is the most recent or the firmware that works with my device. All I do know it that my device in two years has never been updated. Perhaps it doesn’t need updating. It isn’t working correctly though. I can no longer down load audio books in WMA format. I used to be able to all the time. I was hoping updating the firmware would fix this issue.
When I prompt my Sansa Updater there is a message in grey that states “No Sansa product has been recognized”. This is with my player plugged into the computer. Under this message is another one in orange that say “Plug in my device and wait for more instructions”. My device is plugged in. Why is it not being recognized? How can I get the updater to work?