Today I received a SanDisk 32GB USB-Stick from a business partner. The stick baiscally should contain about 24 GB of Database backup data. Unfortunately (for me!) the data was not saved in a readable form for my DB-Restore but in a SanDisk vault, encrypted.
So what’s to do? Right. Start RunSanDiskSecureAccess_Win.exe, a program located on the stick, and enter the password to access the data. That’s however, how I imagine (I’m software engineer for 30 years) it should work.
But that’s where the trouble starts:
- Starting RunSanDiskSecureAccess_Win.exe shows an initial startup screen which looks like this ( http://img41.imageshack.us/img41/1366/snagprogram0430.png ) for full 14 Minutes until the program actually starts and allows to enter a password!!!
(Question on the side to the SanDisk People: Why does it take 14 Minutes? An why is no information provided telling the user that it might take “some” time to start up the application? From my professional point of view I know that some kind of counter/screen/progress bar is necessary to inform users whenever an operation needs more than 20 seconds to complete. Otherwise the user might think the program has crashed!)
Once I have entered the password, I finally received a picture like this http://img841.imageshack.us/img841/4548/snagprogram0431.png after another 19 Minutes of waiting time.
Now I marked all files on the drive and draged-and-dropped them to my harddrive. No idea whether it will be working or not. But after the experience so far, I guess I should give the application some hours to complete a 24 GB file transfer
Conclusion: I recommend to put data on a clean stick just as simple files and definitely avoid using the vault-secure access software as this is too time consuming and confusing. I think that most users (at least me!) want to access data on a memory stick within reasonable time (and that’s seconds to minutes and not minutes to hours).
My recommendation to SanDisk Company therefore is: Please inform your users within the secureAccess Software, what’s currently going on, what your software is doing what progress in processing is made every minute and how long the process might last to complete.
In short: The process you nicely describe in your video at http://www.sandisk.ca/products/usb-flash-drives is a process which needs at least 30-60 Minutes in real-live! Inform your customers about it!!!