Hello, I have 2 big problems with my Sansa Fuze (4GB).
First problem: This problem happened very lately. My clock on the Sansa shows wrong time. Example: I have set my time at 16th January 2011, 16.58. Next day, I turn it on, it shows me same time (On 17th January, it shows me 16th January, and the same time, when I changed it). Could be this problem with firmware?
Second problem: 6 months ago, my screen went messy. It showed me blurry screen, some time even like static screen.
How to fix them? If it’s with firmware, I can update it once more again. I have the latest update (0.2). Or it’s a bug with hardware, I still have guarantee, but I’ll better ask professionals.
Sounds more like hardware-related problems to me (but then what do I know?). There’s a capacitor/battery inside that holds personal settings and the internal clock, same as on your home computer. If it’s not updating, or keeping the correct time it sounds like it has failed.
Same with the blurry, or static screen. Sounds like a hardware problem. Go ahead and try a firmware update; you could even try formatting the player but these 2 procedures are all you, as a consumer can do to help reslove an issue. If one of them works, great. But don’t be surprised or disappointed if they don’t.
Is the player still under warranty? SanDisk is very supportive and good about exchanging defective units, but sometimes things fail after the warranty period is up, in which case you just have to buy a new one.