8GB Sansa Clip in 'The case of the disappearing songs'


Ok, here’s the run down; the actual device seems to be fine, all the songs are there and working BUT when I connect it to a computer, they all say nothing’s on it. Haven’t the foggiest what to do…

The device itself might be in the wrong mode. Change the mode, and since mine isn’t near me, could someone better explain the mode changeing process?

Message Edited by Wolf-6 on 07-04-2010 01:53 PM

Yeah I tried that, it was on Auto detect… can’t remember what I changed it too though. I also tried updating the firmware but that didn’t work, so I’ve just formatted it and I’m going to put everything back on soon…

Hopefully it’ll work but somehow I doubt it will… if anyone else can offer anything that would be great.

Auto detect will use MTP mode if the machine supports it. You need to be more specific in knowing and telling us what settings you are using before we can be of any help. Avoid auto detect, use one mode (preferably MSC) and stick with it.

Some USB info. that may help you here:

When your player is connected to your computer under USB MSC mode (set under the player’s Settings/USB Mode), your computer only sees the files that had been transferred to the player when the player was connected under MSC mode.  Likewise as to MTP mode.  Regardless, all the files show up and are playable on your player, under whatever USB mode setting.

A good reason why some people prefer to set the USB Mode on their player to either MSC or MTP:  on the Auto setting, the player tries to connect under MTP mode but then will fall back to MSC mode if the MTP connection does not work; the result being, you may have a mix of MSC and MTP mode transferred files on your player, making some of them not visible on your computer without switching to the other USB mode. 

Because MSC mode is more universal (playing with a broader range of operating systems, including Linux and on Macs, and without a need for Windows Media Player on the computer), some people prefer MSC mode.  However, note that DRM (digital rights management) files need MTP mode–they will not transfer sufficiently (the DRM license will not transfer) under MSC mode.