Windows thinks my Passport is now a CD drive?

WD External and Portable SSD Portable SSD
1

I have a Passport Essential 1Tb SE (WDBACX0010BBK) that Windows has suddenly decided to recognize as a CD drive instead of an external HD). It is password protected, and that portion of the drive works: I enter the password, it unlocks the drive, but then the computer hangs until I unplug the WDC drive. 

It seems like a driver failure, but I’m getting this on three different PC’s with two different cables. I have tried to uninstall the drivers and the WD Smartware to no avail. Fortunately I have a backup, but this is rather frustrating.

Anyone else having a similar problem?

2

Does the drive show in Disk Management? If so try running DLG. It’s at WD in the download are for your drive.

It sounds like there is a problem with the drive.

Joe

3

Only the WD Unlocker partition shows up in Disk Management.

4

It sounds like the drive Contact WD.

Joe

5

Cyberwombat wrote:

Only the WD Unlocker partition shows up in Disk Management.

if the unlocker partition is the only thing that shows after you unlock you  have a corrupted drive 

as a last resource try updating the firmware

replace if no go

6

This is the same problem I am having with my Passport. I started a similar thread here…  http://community.wdc.com/t5/My-Passport-for-PC/My-Passport-Corrupt-Files-Can-They-be-Recovered/td-p/364429

I am still not able to access the portion of the drive that contains the data. The only thing that shows up is the Unlocker.

How can I update the firmware to see if this may help?