WD Smartware 2.0.1 is not able to restore files

WD Software WD Software
1

Translated message from Dutch to English is `File recovery is interrupted because your system has been restarted or your drive has been disconnected.

New software is installed on 2 notebooks. Both with Windows 7. Drive is My Book Essential 3TB.

I have allready removed WD Smartware 2.0.1 with Windows Uninstall and installed the software again…

Both after uninstall and new Install I have restarted the notebooks with the WD drive disconnected. Message is still the same.

WD Smartware Backup is working fine.

2

Hello,

Please review the steps from the link below to restore the backup. You can also try to copy the files manually from the My Book to the computer.

http://wdc.custhelp.com/app/answers/detail/a_id/3829