Recover to a new computer

GeorgeA · March 20, 2011, 4:15pm

I am moving from a Windows XP systerm to a Windows 7 -64bit system.

The WD Smartware software installed fine.

The new system sees my MyBook Essential, and that there is data on the drive.

However, it won’t let me recover my files.

In the “home” tab, it shows the data is their. However when I go to “retrieve” it doesn’t allow me to access the data.

What can I do to get the data on to the new computer?

GeorgeA · March 20, 2011, 5:51pm

So, when I initially installed the new OS and plugged in the WD Drive, it only loaded SmartWare version 1.2.x.x.

I updated only the WD software while the drive was disconnected to version 1.4.x.x and everything seems to be working fine now.

Topic		Replies	Views
Transfer files to new computer External SSD for Windows	8	5735	May 22, 2011
Data Recovery External SSD for Windows	2	835	April 28, 2013
Unable to retrieve files to new PC - My Book Essential External SSD for Windows	3	1044	July 21, 2012
Can't do backup or restore to new computer--model incompatable? External SSD for Windows	2	389	August 2, 2018
Restore from old My Book files to a different machine External SSD for Windows	3	780	November 2, 2015

Legal \| Terms of Use \| Privacy Statement \| Forum Terms of Service
© Western Digital Corporation or its affiliates. All rights reserved. Western Digital Technologies, Inc. is the seller of record and licensee in the Americas of SanDisk® products.