Dear,
I have my passport external hard drive, before i have used it with my laptop with is working, but i tried to opened in the office in desktop, as soon i inserted the USB it will asked for the password, once i encoded it , the computer hang up, im afraid maybe my files are lost. Do you have any idea how can i open it again, its like stock up there and not creating another drive to open the files. On my computer , its the unlocker only that shows. Does it work automatically, or do i have something to install? The PC is only windows XP , version 2002. Hope you can help with this, or i will try it in internet shop.