WD My Passport Essential not recognized anymore

WD External and Portable SSD Portable SSD
1

Hi,

I have a WD My Passport Essential 3.0 Gen2 1TB. After 2 years of using it without any trouble, it stopped working. The blue light is on, it appears in Device Manager as USB connected, but I cannot access it - it says I need to format it, then it says “Data error (cyclic redundancy check)”.

I changed the drive letter - no results.

Changed the USB cable - no results.

Tried connecting it to another computer - no results.

I tried using WD Drive Utilities, but the tests failed (quick at 90%, complete right away).

I have some pictures and videos on that drive, so I don’t want to format it.

Is there any way I can access or recover them?

Thanx in advance.

2

Hello,

You can try to recover the files using a data recovery software. If this does not work then you can try a data recovery company.

Data Recovery