I Can't Access My Passport

WD External and Portable SSD External SSD for Windows
1

I’ve used the My Passport external hard drive for a bit, then forgot about it for a few months. After I used it again however, it wouldn’t work properly. WD Discovery detects it but won’t let me do anything with it besides set a password and turn on the LED light. The drive is not detected in file explorer. It appears in Disk Management but it won’t let me initialize the disk. When I try to initialize the disk, it gives me an error that states, “Data Error (cyclic redundancy check)”. I’ve tried to clean the drive through command prompt, plugging it into other computers, reinstalling USB controllers, etc. WD Drive Utilities doesn’t allow me to format it or run any tests with it. Is there any way to fix this?

2

You can try these steps:

  1. Open Command Prompt and run chkdsk X: /f /r (replace X with your drive’s letter) to check and repair errors.
  2. If the drive isn’t accessible, try data recovery tools like Stellar Data Recovery, Recuva, or R-Studio to retrieve important files.
  3. Use diskpart in Command Prompt to clean the drive (this erases all data).
  4. You can also use WD Drive Utilities or WD Data Lifeguard Diagnostic to test the drive.
    https://www.youtube.com/watch?v=gnVg-6DdfZs