Wd my passport 0748 (usb) 0mb

WD External and Portable SSD Portable SSD
1

hi all
i’m working on a wd my passport 0748 (usb), i’m not sure what happened to it, other that you can’t see any of the data .

windows 7 pro says it needs to be initialized witch means formated.

wd data life guard tools sees the drive but under capacity (0mb) and under smart data (not available)

wd data life guard tools quick test passed

quicktest
quicktest449×279 6.75 KB

wd data life guard tools EXTENDED TEST passed

EXTENDED TEST
EXTENDED TEST502×423 30.9 KB

if you plug it into ubuntu it shows up under my computer but will not mount

testdisk will not list it but the log file prints two lines concerning this drive
Warning: can’t get size for Disk /dev/sdc - 0 B - 0 sectors, sector size=512 - WD My Passport 0748
Warning: can’t get size for Disk /dev/mapper/control - 0 B - 0 sectors, sector size=512

is there anything i can do to get the data back ?

1 Like
2

Hi Klein,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support

Create a Support Case
Create a support case with our world-class service and support team.

3

Hi, Klein.
I have same problem, like you.
Did you find any way out for your data?

Best Regards
Maksim

4

You could at least try if it shows under parted / gparted in ubuntu. Then to see if it is partitioned correctly. If you can, try to do an image copy out of the partition and try to reformat it in order to recover your files.