WD elements 1TB cannot be initialized with error

WD elements 1TB problem.
The disk cant be initialized and showing error,
“the request could not be performed because of an i/o device error”
I use WD lifeguard diagnostic tool and result passed.

Please advise anything i can fix it.

Hello cyhft123,

As you are getting I/O device error please try contacting us to resolve the issue:

To Contact WD for Technical Support

The link below will allow you to call support:

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