I’m on macOS Big Sur 11.7.10 and downloaded the WD Drive Utilities version 2.1.2.144 from the WD website. At launch, the utility doesn’t see ANY disk. I have 2 WD disks (a WD 14TB Elements and a 5TB Passport) connected to my mac, but the utility doesn’t see any of them.
Any idea what’s going on?
Thanks
Hi @Zeb
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
You may try these solutions to resolve the issue that external drive is not detected by macOS:
- Format your external hard drive to APFS or HFS+.
- Enter Update in the Spotlight search bar, click Software Update to update macOS
- Do not use a USB hub to connect your external hard drive. Instead, connect one end of the USB cable to the external hard drive and the other end to the USB port on the Mac.
- Check if your external hard drive is detected in Disk Utility on a different computer.
If the external hard drives till do not show up, restart your Mac and run FSCK (File System Consistency Check) in Single User Mode to check for file-system errors ( follow the steps in this guide - External Drives Not Showing Up on Mac [How I Fixed It] ).
Re-connect the drives, check System Information for detection, reinstall WD software, update macOS, and verify drive functionality on another computer.
