My external drive doesn't show up on Mac as well as on windows

My WD passport external drive doesn’t show up on Mac as well as on windows. It was showing up in the morning. If I connect on Mac and opes up disk utility, it keeps on loading. On Windows, external drive is detected but doesn’t show up. Whenever I connect to Mac/Windwos, LEDS are flashing.I am wondering how can I fix it. How can I save data. Appreciate any help

Hi,

The drive is not visible on both the operating systems due to several reasons. On windows you can try accessing the disk management and see if the drive is visible there. To know how to access Disk Management please check the below link.

You may also check the below mentioned link.

Further more, you can try changing the USB cable as it could also be one of the reasons the drive is not visible.

Works for external hard drives too

Hi DonaldKepler,

We appreciate your response.

Thank you.