Latest version of software sees new 5TB easystore but not older my passport or my book drives. Is there a workaround? Drives mount, completely accessible in Finder.
Mac OS 15 beta, WD utilities 2.1.1.119
Hi @oldchemist,
In order to troubleshoot your issue, please provide the following information:
- What Operating System are you using? Please include the version.
- Have you tried to plug the drive into a different USB port?
- Have you tried to connect the drive using a different USB cable?
- Have you tried to connect the drive to another computer?
- Have you done any other troubleshooting on the device?
- Do you see any error messages when you connect the drive to the computer?
- Is your drive visible in the Disk Management or Disk Utility?
Please refer to the following articles for accessing the Disk Management in Windows and Disk Utility on macOS:
Title: How to access Disk Management in Windows
Link: Access and Use Disk Management Tools on Windows
Title: How to access Disk Utility on macOS
Link: How to Access and Use the macOS Disk Utility
Please refer to the below link to troubleshoot the issue:
Title: Windows or macOS Cannot Find My Drive
Link: Cannot Find My WD Drive on Windows or macOS
Please test health of your drive using Western Digital Drive utility:
Title: Setting up and using WD Drive Utilities
Link: How to Install and Use WD Security and WD Drive Utilities Features
Hope it helps!!
