Every time I synch a song to my SanDisk player (m240 v 3.2.8A) it changes the artist name and album to Unknown. This occurs whether I use Napster or WMP10. I have tried to reformat the player, but that did not resolve the issue. I have also tried WMP11, but again that did not change the situation. I have been having this issue since I got a replacement device (first device got stuck on the startup screen and I had to return it). I have called support on more than one occasion and have not gotten a resolution. Support keeps telling me I have an incorrect version of software for my Napster. I have a second m240 player with version 4.1.08A and it works fine! I am at my wits end. My OS is Windows XP Home Edition.
did you tell support that you have a 2nd player that it works fine on?
Does it do it for EVERY song?