Unable to create bootable USB flash drive to Secure Erase SDSSDP-128G

Internal SSD All Other Internal SSD
1

Windows 11.

SanDisk Dashboard v5.0.2.3 > My Devices > SDSSDP-128G SSD > Tools > Erase Drive ‘Create USB Drive’

I have selected two different USB flash drives that I know work fine but a few seconds after Dashboard formats the USB flash drives, I get ‘Operation Failed’.

Can anyone please assist?

2

@kingmustard what type of USB flash drives are you using? Do they appear in Windows as USB Device or SCSI Disk Device?

EXAMPLE
image

3

They are both standard USB flash drives.

SanDisk Ultra Dual Drive 128 GB USB 3.0 (SDDD2-128G-G46)
SanDisk Extreme 16 GB USB 3.0 (SDCZ80-016G-X46)

4

If they show up in Windows as SCSI Disk Device then they are not bootable drives.
If they show up as USB Device then they should be bootable.

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

5

They both show as USB devices in Device Manager.

I have not started a Support Case. I came here first, in case anyone else had a similar problem and had found a solution.

I will open a Case now.