Suddenly became locked without first creating a password

WD External and Portable SSD Portable SSD
1

Hi,

Please help. My WD SmartWare external hard drive has suddenly become locked without first creating a password for the drive. Does anyone know how I can unlock so I can retrieve 8 years worth of data for my job.  I need your help please

Thanks!

2

Hi there and welcome to the WD community.

I would advise contacting support before trying anything else:

http://support.wdc.com/country/index.asp?lang=en%22

you can also check on this link I case you require assistance from a data recovery company,some of the companies have a free of charge diagnostic:

http://support.wdc.com/recovery/index.asp?wdc_lang=en 

3

One thing that  works on rare occasions is to try the drive on a different PC or user account.

Joe