Stupid newbie question: why doesn't Smartware see my MyCloud EX2?

Please forgive a stupid question, but - shouldn’t SmarWare be able to see my MyCloud EX2?

I wanted to use my brand new MyCloud EX2 in explicitly backing up files on my PCs, to ensure I had copies of things that are not covered by the sync process. The help information tells me to download SmartWare and use that to execute backups. But when I start SmartWare, even on a PC connected by Ethernet cable to the router that the EX2 is linked to, it doesn’t offer me the EX2 as a backup target.

Why is this? Or, what am I doing wrong?

Many thanks,

Steve

Hello,

What version of the software are you running?

Also make sure that the unit is within the same network and work-group as the computer that you are trying to backup.