ssd not recognized


awesome people

i replaced an adata sp550 with the sandisk KC400 , it worked normally but it is not being detected by the dashboard ( latest version , worked perfectly on another desktop and V300 )

the sandisk is connected directly by sata cable to the board of an optiplex 990 and it is being seen as a sandisk in bios and hardware.

please find belowa picture and the msinfo32 log

System Information report written at: 01/25/17 14:42:18
System Name: LOG
[System Summary]

Item Value
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LOG-MICHA
System Manufacturer Dell Inc.
System Model OptiPlex 990
System Type X86-based PC
Processor Intel® Core™ i5-2400 CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A19, 26/08/2015
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “6.1.7601.17514”
User Name TRADCORP\Administrator
Time Zone W. Central Africa Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.17 GB
Available Physical Memory 1.87 GB
Total Virtual Memory 6.33 GB
Available Virtual Memory 5.09 GB
Page File Space 3.17 GB
Page File C:\pagefile.sys

[Hardware Resources]



Item Value
Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 476.94 GB (512,107,040,768 bytes)
Free Space 409.17 GB (439,339,778,048 bytes)
Volume Name
Volume Serial Number 38EA8941


Item Value
Description Disk drive
Manufacturer (Standard disk drives)
Model KINGSTON SKC400S37512G
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 1
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 0
SCSI Target ID 0
Sectors/Track 63
Size 476.94 GB (512,105,932,800 bytes)
Total Cylinders 62,260
Total Sectors 1,000,206,900
Total Tracks 15,876,300
Tracks/Cylinder 255
Partition Disk #0, Partition #0
Partition Size 476.94 GB (512,107,043,840 bytes)
Partition Starting Offset 1,048,576 bytes


Item Value


Item Value
Name Intel® Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Manufacturer Intel
Status OK
PNP Device ID PCI\VEN_8086&DEV_1C02&SUBSYS_047E1028&REV_04\3&11583659&0&FA
I/O Port 0x000030D0-0x000030D7
I/O Port 0x000030C0-0x000030C3
I/O Port 0x000030B0-0x000030B7
I/O Port 0x000030A0-0x000030A3
I/O Port 0x00003060-0x0000307F
Memory Address 0xE1A40000-0xE1A407FF
IRQ Channel IRQ 18
Driver c:\windows\system32\drivers\iastor.sys (, 346.52 KB (354,840 bytes), 12/11/2016 10:18)


Name Driver Port Name Server Name
HP LaserJet CP 1025 HP LaserJet CP 1025 USB001 Not Available
\LOG-ALI\HP LaserJet CP 1025 HP LaserJet CP 1025 USB002 \LOG-ALI

[Problem Devices]

Device PNP Device ID Error Code


Device PNP Device ID
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_047E1028&REV_04\3&11583659&0&E8
Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_047E1028&REV_04\3&11583659&0&D0

[Software Environment]