SN750 and Windows stornvme.sys BSOD error (with no workaround)

I am baffled with a stornvme.sys error which has forced me to abandon windows for Linux (for now). This is what happened prior to the issue, and what I have done trying to recover from this (all unsuccessfully). I would love if anyone knows how to resolve this problem.

I was running Windows 11, insider, on my PC that is built with an ASUS X570-E motherboard, ASUS Nvidia 2070S GPU, 32 Gigs of Ram, and the main disk was my SN750 NVME drive.

I was getting a few disk errors that I felt had something to do with my PC setup as it wasn’t isolated to my SN750 drive. Regardless, since most of my drives are WD drives, I tried to run Dashboard to check my drive specs… but I just got a BLANK window (a known issue with Windows 11 apparently).

I booted to safe mode in Windows 11 to see if dashboard worked, and happily it displayed. I noticed there was a “game mode” option that was not enabled. Since my PC is used a lot for gaming, it made sense to turn that on. I enabled Game Mode. I was told to restart.

Upon restart - I got the blue screen shown in the image – system thread exception not handled - stornvme.sys

The error came up immediately within 30 seconds of Windows booting. I didn’t get a chance to go through any boot procedure, and consequently could not capture any log files.

Naturally, I tried to go to recovery but I received the same blue screen immediately as it tried to load recovery.

Flustered by this, I created installation media and booted from the installation media – same blue screen.

I did this over and over, with different combinations of windows boot disks – USB boot drives from windows 10, 11, windows PE… all the same error screen. I even burned a rescue DVD and reinstalled a DVD player so I could boot from it… but to no success.

I knew it couldn’t be the windows registry, as it was happening with the rescue USB sticks as well, but without any other options, I booted into Linux live usb and restored the entire registry from my previous backup… rebooted and the same blue screen. I went back to the linux live disk and used the mbr boot-repair. It said it fixed some things, but I still got the blue screen.

Next I re-seated my memory DIMMS. I moved the NVME drive from M.2_1, to M.2_2 but still received the blue screen immediately.

I disconnected ALL other drives and devices thinking that maybe I have a rogue mbr on another disk… same blue screen using any boot.

I am now completely flustered. I felt my only option was to reformat the NVME and then restore windows using a boot disk as this would have to fix the issue, but no… same blue screen but now I purged my entire install / system drive and it didn’t help. :frowning:

I ran Long Extended drive tests from BIOS… everything passed. I disabled legacy CSM mode… nothing… blue screen.

There is nothing I could do to even boot recovery level windows. I couldn’t use a boot disk or install media.

I am writing this post from Ubuntu Linux installed onto the same SN750 drive and it works without issue (in fact, everything works really well). I can only assume that whatever was selected when I choose game mode resulted in the drive being reconfigured that didn’t seem to work with Windows. I have NO idea how to potentially reset the drive to default settings, or remove game mode since I can’t get a windows session running in any form.

I have pondered installing virtualbox in Linux, and installing a windows VM and see if that runs and allows me to run dashboard but I think it might be a stretch.

Has anyone else run into this level of failure with regard to this drive and windows, where there was no workaround? Does anyone know how I could potentially reset this drive?

I tried NVME-CLI in Linux, but couldn’t find any proper option to change the drive.

Thanks for the long read, and look forward to any thoughts folks might have.

Hi @redlow,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask

Thanks for the reply. Yes, I also opened a case. I thought either someone would know what is going on, or if not, and I did find out I could update here to help others since I found no other reference that was really similar to this. All others seemed to be able to access recovery

It sounds like you’ve already tried a lot of troubleshooting steps, but unfortunately haven’t been able to resolve the issue with stornvme.sys. Here are a few more potential solutions you can try:

  1. Update your motherboard BIOS and NVMe SSD firmware: Sometimes outdated firmware can cause issues with your NVMe drive. Check your motherboard and NVMe drive manufacturer’s websites for any updates that may be available.
  2. Try booting into Safe Mode: If you haven’t already, try booting into Safe Mode to see if you can access the Windows installation. From there, you may be able to remove any recently installed updates or programs that could be causing the issue.
  3. Check for corrupt system files: Open a Command Prompt as an administrator and run the following command: “sfc /scannow”. This will scan your system for corrupt system files and attempt to repair them.
  4. Try a different NVMe drive: If you have another NVMe drive available, try installing Windows onto that drive to see if the issue is specific to your SN750.
  5. Contact manufacturer support: If none of the above solutions work, it may be worth reaching out to the manufacturer of your NVMe drive or motherboard for further support.

Hopefully one of these solutions will help resolve your issue with stornvme.sys. Good luck!

The exact same thing happened to me, enabling game mode essentially bricked my SN750 for windows (stornvme).
There are multiple different SN750 around with different firmwares, maybe even different controllers. I have two different ones myself and game mode works on the other one just fine.
I am pretty sure Dashboard writes wrong settings to some version of this SSD.
Using nvme-cli I can see that on the bricked SSD npss is set to 255 which means 255 power states while the working SSD only has 4. Then again apsta is set to 0 on the bricked SSD so there shouldn’t be any power states. The content of the power states is none sense aswell. I’ll attach nvme-cli id-ctrl output of the bricked and working SSD.

nvme-cli id-ctrl /dev/[bricked ssd]

NVME Identify Controller:
vid       : 0x15b7
ssvid     : 0x15b7
sn        : 20411T442007        
mn        : WDS100T3X0C-00SJG0                      
fr        : 111110WD
rab       : 4
ieee      : 001b44
cmic      : 0
mdts      : 7
cntlid    : 0x2017
ver       : 0x10300
rtd3r     : 0x7a120
rtd3e     : 0xf4240
oaes      : 0x200
ctratt    : 0x2
rrls      : 0
cntrltype : 0
fguid     : 00000000-0000-0000-0000-000000000000
crdt1     : 0
crdt2     : 0
crdt3     : 0
nvmsr     : 0
vwci      : 0
mec       : 0
oacs      : 0x17
acl       : 4
aerl      : 7
frmw      : 0x14
lpa       : 0xe
elpe      : 255
npss      : 255
avscc     : 0x1
apsta     : 0
wctemp    : 357
cctemp    : 361
mtfa      : 50
hmpre     : 0
hmmin     : 0
tnvmcap   : 1000204886016
unvmcap   : 0
rpmbs     : 0
edstt     : 102
dsto      : 1
fwug      : 1
kas       : 0
hctma     : 0x1
mntmt     : 273
mxtmt     : 357
sanicap   : 0x60000002
hmminds   : 0
hmmaxd    : 0
nsetidmax : 0
endgidmax : 0
anatt     : 0
anacap    : 0
anagrpmax : 0
nanagrpid : 0
pels      : 0
domainid  : 0
megcap    : 0
sqes      : 0x66
cqes      : 0x44
maxcmd    : 0
nn        : 1
oncs      : 0x5f
fuses     : 0
fna       : 0
vwc       : 0x7
awun      : 0
awupf     : 0
icsvscc   : 1
nwpc      : 0
acwu      : 0
ocfs      : 0
sgls      : 0
mnan      : 0
maxdna    : 0
maxcna    : 0
oaqd      : 0
subnqn    : nqn.2018-01.com.wdc:nguid:E8238FA6BF53-0001-001B444A4617DE46
ioccsz    : 0
iorcsz    : 0
icdoff    : 0
fcatt     : 0
msdbd     : 0
ofcs      : 0
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            rwt:58 rwl:49 idle_power:- active_power:-
            active_power_workload:-
ps    138 : mp:2.7745W operational enlat:1952541806 exlat:808991034 rrt:49 rrl:56
            rwt:53 rwl:55 idle_power:- active_power:2.7768W
            active_power_workload:1MiB 32 RW, 30s idle
ps    139 : mp:126.00W non-operational enlat:859468914 exlat:1920081970 rrt:108 rrl:58
            rwt:51 rwl:50 idle_power:- active_power:-
            active_power_workload:-
ps    140 : mp:131.14W operational enlat:980186994 exlat:1763717683 rrt:100 rrl:108
            rwt:101 rwl:95 idle_power:2.8528W active_power:-
            active_power_workload:reserved
ps    141 : mp:305.75W non-operational enlat:537537850 exlat:538976288 rrt:32 rrl:32
            rwt:32 rwl:32 idle_power:- active_power:2.9795W
            active_power_workload:1MiB 32 RW, 30s idle
ps    142 : mp:2.8535W non-operational enlat:1684107116 exlat:1879715130 rrt:115 rrl:32
            rwt:32 rwl:32 idle_power:- active_power:-
            active_power_workload:-
ps    143 : mp:82.79W operational enlat:1952543333 exlat:1634627433 rrt:108 rrl:32
            rwt:101 rwl:110 idle_power:2.4940W active_power:-
            active_power_workload:reserved
ps    144 : mp:277.68W operational enlat:808857914 exlat:842544176 rrt:52 rrl:48
            rwt:52 rwl:32 idle_power:2.9298W active_power:-
            active_power_workload:80K 128KiB SW
ps    145 : mp:82.24W operational enlat:538976288 exlat:538976288 rrt:114 rrl:119
            rwt:116 rwl:58 idle_power:- active_power:3.0578W
            active_power_workload:reserved
ps    146 : mp:2.8767W non-operational enlat:758805093 exlat:1952669984 rrt:105 rrl:118
            rwt:101 rwl:95 idle_power:2.8528W active_power:-
            active_power_workload:reserved
ps    147 : mp:82.24W operational enlat:1769235297 exlat:1885300086 rrt:111 rrl:119
            rwt:101 rwl:114 idle_power:3.0559W active_power:2.7755W
            active_power_workload:reserved
ps    148 : mp:257.01W operational enlat:538976371 exlat:959590688 rrt:32 rrl:58
            rwt:32 rwl:109 idle_power:- active_power:-
            active_power_workload:reserved
ps    149 : mp:292.85W operational enlat:1634627433 exlat:1852121196 rrt:108 rrl:97
            rwt:116 rwl:58 idle_power:- active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    150 : mp:138.81W operational enlat:859254837 exlat:1920081972 rrt:116 rrl:58
            rwt:53 rwl:52 idle_power:2.9216W active_power:-
            active_power_workload:reserved
ps    151 : mp:82.24W operational enlat:980711282 exlat:1914712113 rrt:119 rrl:108
            rwt:58 rwl:51 idle_power:- active_power:-
            active_power_workload:80K 128KiB SW
ps    152 : mp:269.12W operational enlat:1869635429 exlat:980575607 rrt:45 rrl:32
            rwt:97 rwl:99 idle_power:2.6996W active_power:2.8767W
            active_power_workload:reserved
ps    153 : mp:82.24W operational enlat:538976288 exlat:1952669984 rrt:105 rrl:118
            rwt:101 rwl:95 idle_power:2.8528W active_power:2.4434W
            active_power_workload:reserved
ps    154 : mp:1.9248W operational enlat:1766537266 exlat:1465065538 rrt:10 rrl:112
            rwt:115 rwl:32 idle_power:- active_power:-
            active_power_workload:-
ps    155 : mp:128.49W operational enlat:1919250543 exlat:1869182049 rrt:110 rrl:97
            rwt:108 rwl:32 idle_power:2.8261W active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    156 : mp:258.88W operational enlat:960132193 exlat:926232632 rrt:53 rrl:54
            rwt:48 rwl:55 idle_power:2.9216W active_power:-
            active_power_workload:reserved
ps    157 : mp:82.24W operational enlat:538976288 exlat:1914708000 rrt:119 rrl:116
            rwt:58 rwl:57 idle_power:0.8247W active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    158 : mp:259.75W non-operational enlat:959852082 exlat:542586425 rrt:97 rrl:99
            rwt:116 rwl:105 idle_power:2.5974W active_power:3.0575W
            active_power_workload:reserved
ps    159 : mp:82.02W operational enlat:538976288 exlat:538976288 rrt:32 rrl:97
            rwt:99 rwl:116 idle_power:3.0313W active_power:2.8528W
            active_power_workload:reserved
ps    160 : mp:256.97W non-operational enlat:1919251301 exlat:174351734 rrt:112 rrl:115
            rwt:32 rwl:32 idle_power:- active_power:-
            active_power_workload:80K 128KiB SW
ps    161 : mp:82.79W operational enlat:1952543333 exlat:1634627433 rrt:108 rrl:32
            rwt:101 rwl:110 idle_power:2.4940W active_power:-
            active_power_workload:-
ps    162 : mp:249.40W non-operational enlat:842348849 exlat:960050742 rrt:56 rrl:52
            rwt:32 rwl:114 idle_power:- active_power:-
            active_power_workload:-
ps    163 : mp:82.24W operational enlat:538976288 exlat:1914708000 rrt:119 rrl:116
            rwt:58 rwl:49 idle_power:- active_power:-
            active_power_workload:80K 128KiB SW
ps    164 : mp:305.75W non-operational enlat:942551610 exlat:1463300661 rrt:32 rrl:97
            rwt:99 rwl:116 idle_power:3.0313W active_power:2.8528W
            active_power_workload:reserved
ps    165 : mp:26.47W operational enlat:538976288 exlat:538976288 rrt:32 rrl:32
            rwt:97 rwl:99 idle_power:2.6996W active_power:2.8767W
            active_power_workload:reserved
ps    166 : mp:249.43W non-operational enlat:1702061426 exlat:1684371058 rrt:10 rrl:112
            rwt:115 rwl:32 idle_power:- active_power:-
            active_power_workload:-
ps    167 : mp:143.88W operational enlat:1919250543 exlat:1869182049 rrt:110 rrl:97
            rwt:108 rwl:32 idle_power:2.8261W active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    168 : mp:258.88W operational enlat:825914465 exlat:808793652 rrt:54 rrl:53
            rwt:53 rwl:51 idle_power:0.8248W active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    169 : mp:82.02W operational enlat:538976288 exlat:538976288 rrt:32 rrl:114
            rwt:119 rwl:116 idle_power:- active_power:2.9216W
            active_power_workload:reserved
ps    170 : mp:2.8767W non-operational enlat:758805093 exlat:1952669984 rrt:105 rrl:118
            rwt:101 rwl:95 idle_power:2.8528W active_power:-
            active_power_workload:reserved
ps    171 : mp:82.24W operational enlat:1769235297 exlat:1885300086 rrt:111 rrl:119
            rwt:101 rwl:114 idle_power:3.0559W active_power:2.7755W
            active_power_workload:reserved
ps    172 : mp:0.8224W operational enlat:540680245 exlat:825913453 rrt:50 rrl:56
            rwt:46 rwl:52 idle_power:- active_power:2.5968W
            active_power_workload:80K 128KiB SW
ps    173 : mp:277.58W operational enlat:825831738 exlat:808792633 rrt:53 rrl:52
            rwt:51 rwl:32 idle_power:3.0821W active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    174 : mp:292.16W operational enlat:808530234 exlat:1819439648 rrt:58 rrl:57
            rwt:55 rwl:10 idle_power:- active_power:-
            active_power_workload:-
ps    175 : mp:123.37W operational enlat:980186994 exlat:1763717683 rrt:100 rrl:108
            rwt:101 rwl:95 idle_power:2.8528W active_power:-
            active_power_workload:80K 128KiB SW
ps    176 : mp:2.6996W operational enlat:2003791967 exlat:758805093 rrt:10 rrl:32
            rwt:32 rwl:32 idle_power:- active_power:-
            active_power_workload:-
ps    177 : mp:2.8528W operational enlat:1870094194 exlat:1869376370 rrt:97 rrl:100
            rwt:58 rwl:49 idle_power:2.6957W active_power:1.4133W
            active_power_workload:reserved
ps    178 : mp:305.75W non-operational enlat:875442490 exlat:1462973233 rrt:10 rrl:32
            rwt:32 rwl:32 idle_power:- active_power:-
            active_power_workload:-
ps    179 : mp:2.8528W operational enlat:1870094194 exlat:1869376370 rrt:97 rrl:100
            rwt:58 rwl:114 idle_power:2.9541W active_power:2.5974W
            active_power_workload:reserved
ps    180 : mp:82.48W operational enlat:859467885 exlat:925775152 rrt:53 rrl:87
            rwt:32 rwl:110 idle_power:- active_power:2.5968W
            active_power_workload:80K 128KiB SW
ps    181 : mp:277.58W operational enlat:892811322 exlat:875705396 rrt:57 rrl:48
            rwt:32 rwl:101 idle_power:2.7768W active_power:-
            active_power_workload:reserved
ps    182 : mp:292.98W non-operational enlat:1914712113 exlat:859466866 rrt:50 rrl:10
            rwt:32 rwl:32 idle_power:- active_power:-
            active_power_workload:-
ps    183 : mp:292.16W operational enlat:540160826 exlat:1701602409 rrt:95 rrl:112
            rwt:111 rwl:119 idle_power:- active_power:2.4864W
            active_power_workload:reserved
ps    184 : mp:149.62W non-operational enlat:538976288 exlat:538976288 rrt:32 rrl:32
            rwt:32 rwl:32 idle_power:2.5441W active_power:2.5974W
            active_power_workload:reserved
ps    185 : mp:2.7755W operational enlat:170736228 exlat:538997616 rrt:32 rrl:32
            rwt:49 rwl:55 idle_power:- active_power:-
            active_power_workload:80K 128KiB SW
ps    186 : mp:2.5968W operational enlat:1852795252 exlat:1696623713 rrt:110 rrl:108
            rwt:97 rwl:116 idle_power:- active_power:-
            active_power_workload:1MiB 32 RW, 30s idle
ps    187 : mp:149.64W operational enlat:926103862 exlat:808923958 rrt:32 rrl:114
            rwt:114 rwl:116 idle_power:- active_power:2.9298W
            active_power_workload:reserved
ps    188 : mp:82.24W operational enlat:538976288 exlat:980711282 rrt:53 rrl:56
            rwt:32 rwl:114 idle_power:- active_power:-
            active_power_workload:-
ps    189 : mp:149.62W non-operational enlat:825505081 exlat:1667309655 rrt:116 rrl:105
            rwt:118 rwl:101 idle_power:2.8767W active_power:-
            active_power_workload:80K 128KiB SW
ps    190 : mp:82.24W operational enlat:538976288 exlat:1629495328 rrt:99 rrl:116
            rwt:105 rwl:118 idle_power:2.4421W active_power:2.5975W
            active_power_workload:80K 128KiB SW
ps    191 : mp:2.9242W non-operational enlat:1702261349 exlat:1936722532 rrt:32 rrl:32
            rwt:32 rwl:32 idle_power:- active_power:0.8250W
            active_power_workload:reserved
ps    192 : mp:287.83W non-operational enlat:1869182049 exlat:543973742 rrt:101 rrl:110
            rwt:108 rwl:97 idle_power:- active_power:-
            active_power_workload:-
[...]

nvme-cli id-ctrl /dev/[working ssd]

NVME Identify Controller:
vid       : 0x15b7
ssvid     : 0x15b7
sn        : 2027B2800356        
mn        : WDS100T3X0C-00SJG0                      
fr        : 102000WD
rab       : 4
ieee      : 001b44
cmic      : 0
mdts      : 7
cntlid    : 0x2017
ver       : 0x10300
rtd3r     : 0x7a120
rtd3e     : 0xf4240
oaes      : 0x200
ctratt    : 0x2
rrls      : 0
cntrltype : 0
fguid     : 00000000-0000-0000-0000-000000000000
crdt1     : 0
crdt2     : 0
crdt3     : 0
nvmsr     : 0
vwci      : 0
mec       : 0
oacs      : 0x17
acl       : 4
aerl      : 7
frmw      : 0x14
lpa       : 0x2
elpe      : 255
npss      : 4
avscc     : 0x1
apsta     : 0x1
wctemp    : 353
cctemp    : 358
mtfa      : 50
hmpre     : 0
hmmin     : 0
tnvmcap   : 1000204886016
unvmcap   : 0
rpmbs     : 0
edstt     : 98
dsto      : 1
fwug      : 1
kas       : 0
hctma     : 0x1
mntmt     : 273
mxtmt     : 358
sanicap   : 0
hmminds   : 0
hmmaxd    : 0
nsetidmax : 0
endgidmax : 0
anatt     : 0
anacap    : 0
anagrpmax : 0
nanagrpid : 0
pels      : 0
domainid  : 0
megcap    : 0
sqes      : 0x66
cqes      : 0x44
maxcmd    : 0
nn        : 1
oncs      : 0x1f
fuses     : 0
fna       : 0
vwc       : 0x1
awun      : 0
awupf     : 0
icsvscc   : 1
nwpc      : 0
acwu      : 0
ocfs      : 0
sgls      : 0
mnan      : 0
maxdna    : 0
maxcna    : 0
oaqd      : 0
subnqn    : nqn.2018-01.com.wdc:nguid:E8238FA6BF53-0001-001B448B49991B62
ioccsz    : 0
iorcsz    : 0
icdoff    : 0
fcatt     : 0
msdbd     : 0
ofcs      : 0
ps      0 : mp:6.00W operational enlat:0 exlat:0 rrt:0 rrl:0
            rwt:0 rwl:0 idle_power:- active_power:-
            active_power_workload:-
ps      1 : mp:3.50W operational enlat:0 exlat:0 rrt:1 rrl:1
            rwt:1 rwl:1 idle_power:- active_power:-
            active_power_workload:-
ps      2 : mp:3.00W operational enlat:0 exlat:0 rrt:2 rrl:2
            rwt:2 rwl:2 idle_power:- active_power:-
            active_power_workload:-
ps      3 : mp:0.1000W non-operational enlat:4000 exlat:10000 rrt:3 rrl:3
            rwt:3 rwl:3 idle_power:- active_power:-
            active_power_workload:-
ps      4 : mp:0.0025W non-operational enlat:4000 exlat:45000 rrt:4 rrl:4
            rwt:4 rwl:4 idle_power:- active_power:-
            active_power_workload:-

This tells me there is a bad conflict with drivers
so install Windows fresh and so not use the insider canary versions