Hi. I’m running Smartware Pro 2.4.10 (aka 2.4.10.17) on Windows Vista.
After rebooting Smartware Pro will recognize the passport drive and appear to backing up everything fine.
Several hours later, usually overnight, Smartware Pro will “drop” or lose visibility to the passport drive as a Backup Target.
Smartware Pro will not see the drive as a backup target even if I stop and start the software, or disconnect and reconnect the drive. Only rebooting will enable it to see the drive.
I recently updated the firmware and de-installed and re-installed Smartware to deal with another issue where Smartware pro just stopped backing up new files.